I didn't get credit for my workout
Don't fret! If something is wrong with your streak or other stats, we can fix it for you. Just start a chat with us below and let us know what's up.
If this is a consistent issue, make sure to disable ad blockers (extensions) or other privacy settings you've enabled in your browser or network. The technology that we use to track workouts is sometimes incorrectly disabled by these kind of programs.
Most programs and browsers (ex: Duck Duck Go, Brave) have an easy way to approve (whitelist) a domain. Approving "chelseamethod.com" or "watch.chelseamethod.com" will often resolve the issue.
If you're traveling and are having this issue, it could be that the router in your new location is blocking our ability to track your workouts. You should be able to add "chelseamethod.com" or "watch.chelseamethod.com" to the approved list.
If this is a consistent issue, make sure to disable ad blockers (extensions) or other privacy settings you've enabled in your browser or network. The technology that we use to track workouts is sometimes incorrectly disabled by these kind of programs.
Most programs and browsers (ex: Duck Duck Go, Brave) have an easy way to approve (whitelist) a domain. Approving "chelseamethod.com" or "watch.chelseamethod.com" will often resolve the issue.
If you're traveling and are having this issue, it could be that the router in your new location is blocking our ability to track your workouts. You should be able to add "chelseamethod.com" or "watch.chelseamethod.com" to the approved list.
Updated on: 14/08/2023
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